Case Studies | Second Brain

Case studies

Measurable impact, not marketing fluff

Every project starts with a baseline and ends with numbers you can take to leadership.

Logistics

Challenge

Weekly ops reports took 12+ hours of manual spreadsheet work.

Solution

Automated data pulls from TMS and ERP, with a live dashboard and scheduled PDF reports.

Results

12h → 45min weekly reporting

99.2% data accuracy

ROI in 6 weeks

Software

Challenge

Support queue grew 3× but headcount stayed flat.

Solution

AI triage for ticket classification, auto-routing, and draft replies for common issues.

Results

38% faster first response

22% fewer escalations

CSAT held steady

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